Privacy Policy
This Privacy Policy explains how Act Two Pty Ltd (ACN 674 342 486, ABN 56 674 342 486), a company registered in Victoria, Australia trading as Act Two AI Solutions ("we", "us", "our"), collects, uses, and protects personal information when you use our websites and services.
1. Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, phone number, company, role, and enquiry details.
- Engagement information: business requirements, workflow details, documents, meeting notes, and communications you provide to us.
- Account information: name, email address, and credentials if you register for a software product or portal.
- Payment information: billing details processed securely by payment providers. We do not store card numbers.
- Usage data: pages visited, features used, device information, and interaction data.
- Communications: messages you send us via email, forms, calls, meetings, or support channels.
2. How We Use Your Information
We use personal information to:
- Respond to enquiries and provide our Services
- Deliver consulting, implementation, support, and software services
- Understand your business workflows and recommend suitable AI adoption pathways
- Process payments, issue invoices, and manage subscriptions or engagements
- Send transactional emails, account notices, and service updates
- Improve our websites, products, security, and operations
- Comply with legal obligations and enforce agreements
3. Sharing Your Information
We do not sell your personal information. We may share it with trusted service providers who help us operate our business and deliver the Services, including providers for hosting, analytics, payments, email, customer management, productivity tools, and AI infrastructure.
These providers are required to protect your information and use it only for the purposes we specify. We may also disclose information where required by law, to enforce our rights, or to protect the security and integrity of our Services.
4. AI Tools and Processing
Where we use AI tools to support analysis, workflow design, implementation, or service delivery, we take reasonable steps to limit the information shared to what is necessary for the relevant task. We do not knowingly submit sensitive client information to AI systems unless it is required for the engagement and appropriate safeguards are in place.
5. Data Retention
We retain personal information for as long as needed to provide our Services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, we take reasonable steps to delete, de-identify, or securely archive it.
6. Security
We implement reasonable technical and organisational security measures, including access controls and encryption in transit where appropriate. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Overseas Disclosure
Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy and security protections are in place.
8. Your Rights
Under the Australian Privacy Act 1988, you may have the right to access or correct personal information we hold about you. You may also ask us to delete or restrict use of your information where legally available. To exercise these rights, contact us at hello@act2solutions.com.
9. Marketing Communications
If we send marketing emails, you can opt out at any time using the unsubscribe link or by contacting us. We may still send transactional or service-related messages where necessary.
10. Children
Our Services are not directed at children under 16. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes where required. Continued use after the effective date constitutes acceptance.
12. Contact
Privacy questions? Contact us at hello@act2solutions.com.
Act Two Pty Ltd
ACN 674 342 486 · ABN 56 674 342 486
Victoria, Australia